Dear Valued Customers,

First of all, ApiPay sincerely thanks you for trusting and using our service.

To restructure our operating model and build a pricing policy that better matches actual usage, ApiPay will officially change how service fees are billed.

Accordingly, ApiPay will end service plans billed by the number of connected banks and switch to a transaction-volume billing model.

Effective date

From 15 September 2026, plans billed by the number of connected banks will officially end.

After that date, you can choose the new transaction plans that match your actual usage.

Refund policy

For customers who still have remaining time on a legacy plan, ApiPay will refund the unused value.

You can choose one of two options:

1. Refund to your ApiPay balance

The refund will be added directly to your ApiPay account balance so you can use it for transactions under the new pricing.

This is the recommended option if you continue using ApiPay.

2. Refund to your bank account

You can request that ApiPay refund the amount to your bank account.

Refund processing is expected within 48 hours after ApiPay receives complete confirmation details.

Note: The refund amount is based on the remaining unused time of your current service plan.

ApiPay's new model

Under the new model, you no longer pay based on the number of connected banks.

Instead: Use as much as you need → pay by transaction volume.

ApiPay offers multiple transaction quotas, from 200 to 500,000 transactions, with unit prices that decrease as volume increases.

In particular, if you exceed your quota, you may still process up to 100 extra transactions, and the system will warn you. Extra transactions are billed at the unit price of your current plan.

After you exceed the allowed extra quota and your balance is insufficient, the system will pause transaction processing until you add more balance.

See the new pricing

You can review the full list of plans and the new pricing policy at: https://apipay.vn/pricing

ApiPay understands that every policy change can affect how you use the service. That is why we are building this transition to be transparent, fair, and protective of customer interests.

This change is an important step in ApiPay's growth, giving us more resources to keep investing in infrastructure, security, bank connectivity, API, webhooks, and payment features.

Thank you for standing with ApiPay.

Sincerely,
ApiPay Team